McKinsey report on problems with HealthCare.gov
Analysis by McKinsey & Co. foreshadowed many of the problems that have dogged HealthCare.gov since its rollout, including the facts that the call-in centers would not work properly if the online system was malfunctioning and that insufficient testing would make it difficult to fix problems after the launch. White House told of health Web site issues in March
SOURCE: House Energy and Commerce Committee. Published Nov. 19, 2013.